Mason Library | Help Page

Find what you need in our searchable FAQ.

How do I increase my print quota?

135 views   |   Last updated on Sep 24, 2013    Printing Print quota

Fill out my online form. // read more


How do I print in the library?
(Students, faculty, and patrons with valid KSC Net ID)

64 views   |   Last updated on Sep 19, 2013    Printing

Students, faculty, and patrons with a valid KSC NetID You may print up to 500 pages per semester from any of the machines in the lab or public access area. (Note: The public access machines in the periodicals section cost $.10 a page to print) First open your document and then proceed as follows: Step 1: Click 'Print'- usually found under File: Print. You will be presented with the following dial... read more


Can I download eBooks?

52 views   |   Last updated on Mar 05, 2014    Borrowing eBooks

Yes you can! Here are several ways you can read eBooks from Ebrary:   Online via browser such as Internet Explorer, Chrome, or Firefox. Online via the Ebrary Reader : http://site.ebrary.com/lib/anysite/download.action?null Download chapters – there is generally a 60 page limit. In many cases download the entire book in Adobe® Digital Editions format and read via the free software available here: ... read more


How do I access the Mason Library online Databases from Off-Campus?

47 views   |   Last updated on Oct 11, 2013   

Start by opening the Mason Library Homepage and click on the tab for Databases.       Then choose a subject         Then choose a database           Click on the database you want and then you will be taken to this login page       Enter your last name and your 7 or 14 digit bar-code and click on submit.  ... read more


How do I print envelopes with the MFP?

40 views   |   Last updated on Sep 19, 2013    Printing

At MFP – Loading envelopes in Tray 5 (Bypass tray) 1. Open the bypass tray by rotating it outward. 2. Load envelopes in the bypass tray with the flaps closed, flaps up, and flaps on the leading edge, toward the right.       3. Center the stack, then slide the guides until they are just touching the edges of the stack. 4. Gently slide envelopes in until the MFP beeps. 5. Verify the size, type, and ... read more


How do I print labels from with the MFP?

36 views   |   Last updated on Nov 19, 2013    Printing

FIRST, at MFP: Place labels face down in Tray 5 (the bypass tray) or face up in drawer 1-4. Press in until MFP beeps. A message will appear on the MFP asking to confirm what is in Tray 5. Choose the following:Press CONFIRM Size >  8 ½ by 11 Type:  Scroll down and choose labels Color:  white   THEN, at your computer: From your document hit File (or Office button)  > Print > Properties Job Type... read more


Need help accessing my Interlibrary Loan (ILL) item

36 views   |   Last updated on Jan 14, 2014    Interlibrary Loan ILLiad

If you're having difficulty accessing your Interlibrary Loan items, please fill out this form and we will help you as soon as possible. Fill out my online form. // read more


For KSC faculty, staff and students - How do I log in to ILL/Interlibrary Loan to check my account?

35 views   |   Last updated on Nov 06, 2013    Interlibrary Loan ILLiad

Go to the Mason Library home page at http://www.keene.edu/academics/library.  Scroll down to find the link to Interlibrary Loan and click it. That brings you to a description of the Interlibrary Loan service including a link for a request tutorial. To log in to your ILL account click one of the "request page" links .The first time you log in you will register. Only you can establish your ILL accou... read more


How do I print in the library?
(Patrons without a valid KSC Net ID)

35 views   |   Last updated on Sep 19, 2013    Printing

Patrons without a valid KSC NetID Patrons without an active KSC NetID may print for a fee of 10 cents per page. This service is only available on the publically accessible machines near the periodicals section. : Step 1: Click 'Print'- usually found under File: Print. You will be presented with the following dialog: Click OK. Step 2: Next you will be presented with a dialog that requires you name... read more


How do I play DVDs on the library loan laptops?

34 views   |   Last updated on Sep 19, 2013    Circulation Laptops

Use the program PowerDVD DX to view DVDs  and NOT Windows Media Player.... read more


How do I print from the MFP? Secure print job

33 views   |   Last updated on Sep 19, 2013    Printing

Faculty/Staff Below are the instructions for a secure print job on the MFP. This FAQ includes a Word document with instructions for both a normal and secure print job on the MFP. Multifunction Printer: Secure print job Step 1: Click 'Print'- usually found under File: Print. You will be presented with the following dialog: Click Properties. Step 2: You will be presented with another dialogue box.... read more


How do I FAX from the MFP?

32 views   |   Last updated on Sep 19, 2013    Printing

FAX – “embedded FAX” goes right from the MFP to a receiving FAX machine. At Services Home, press the FAX button Using the number pad or keyboard display enter your 5-digit number code & press Enter on keyboard display Place single page face-down on glass or multiple sheets face-up on document feeder Enter FAX number including the following: “5” first If outside line needed. Add “1” If long distan... read more


How do I use microfilm/microfiche/microforms?

31 views   |   Last updated on Jan 14, 2014    microfilm/microfiche/microform


How do I print from the MFP? Normal Print Job

28 views   |   Last updated on Sep 19, 2013    Printing

Faculty/Staff Below are the instructions for a normal (non-secure) print job on the MFP. This FAQ includes a Word document with instructions for both a normal and secure print job on the MFP.   Multifunction Printer: Normal print job Step 1: Click 'Print'- usually found under File: Print. You will be presented with the following dialog: Click OK. Step 2: You will be prompted for your User ID as ... read more


How do I make an Interlibrary Loan request?

26 views   |   Last updated on Jan 28, 2014    Interlibrary Loan ILLiad

Making an Interlibrary Loan Request? Students, Faculty, and Staff Instructions for finding an article and making an Interlibrary Loan (ILL) request. For this example we'll be using OneSearch to access Academic Search Complete and search the term "Monkeys". Step 1: Begin your search.   Step 2: Browse the results until you find an article that meets your research needs and see if Full Text is availa... read more


How to I find a book in the libraray?

24 views   |   Last updated on Jan 29, 2014    book books catalog

For guidance on how to find a book in our catalog and locate it in the library, check out this research guide: URL: http://libguides.keene.edu/searchforabook... read more


How do I setup my Mac for Dual Display?

24 views   |   Last updated on Oct 07, 2013   

Start without having the VGA cable inserted into your Mac.Open System Preferences.Under View choose Displays.Click the Arrangement tab.Enable (check) "Mirror Displays" in the bottom-left corner.Set the screen resolution for the LCD (the Mac's built-in Display) first.Then plug in the VGA adapter that goes to the monitor and click on Detect Displays. Now set the screen resolution for the monitor. Ex... read more


How do I find a peer-reviewed journal article?

21 views   |   Last updated on Jan 29, 2014    article journal peer-reviewed

For more information on how to identify a peer-reviewed article and find one using our library resources, see this research guide: URL: http://libguides.keene.edu/findapeer-reviewedarticle... read more


Why can't I print?

14 views   |   Last updated on Feb 10, 2014   

Initial troubleshooting Did you get the popup that looks like this? Did you rename your document? Did you enter your NetID (not full e-mail address, everything before the @) and password? Did you get a confirmation pop-up stating “Your print job is now ready.”? Did you see your print job at the release station? Did you release your job by selecting it on the screen and then clicking “Start Print... read more


How do I recover a lost Microsoft Word document in Windows 7/Office 2010?

14 views   |   Last updated on Jan 29, 2014    format file recovery Word Microsoft

If your document was accidentally lost or if it was closed without saving you may be able to recover it using the built-in document recovery tool.Step 1: Open Microsoft Word - click on Start/All Programs/Microsoft Office/Microsoft Word 2010Step 2: Click on the FILE Tab at the top of the open Word window.Step 3: Look down in the lower right-hand side of the list on the File Tab and click on the Rec... read more


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